Course Overview
Managing waste safely is an important part of providing quality disability support. Understanding how to identify, handle, and dispose of different types of waste helps protect participants, workers, and the environment while meeting your workplace responsibilities.
Why Take This Course?
Safe waste management is essential for maintaining a healthy and safe workplace. It is also a requirement under the NDIS Practice Standards and Quality Indicators.
This practical eLearning module is designed for frontline workers and provides the knowledge and skills needed to identify different types of waste, manage hazardous materials safely, and dispose of waste in line with best practice and organisational procedures.
What You'll Learn
In this course, you will learn about:
- Common waste categories and hazardous substances.
- Practical ways to minimise waste.
- Why safe waste management is important for health and safety.
- How to correctly dispose of different types of waste.
- Risk controls that help prevent injury and contamination.
- How to respond safely to hazardous spills.
- When and how to use Personal Protective Equipment (PPE), including safe disposal.
- When hazards, incidents, and unsafe situations should be reported.
This course is one of two modules designed to help you meet the NDIS Commission's requirements for complaints management.
The NDIS Practice Standards require all workers to understand how to recognise, respond to, and manage complaints appropriately. By the end of this module, you will have a better understanding of:
- What a complaint is.
- How support workers should respond to complaints.
- How to respond to complaints in a respectful and positive way.
- How complaints can be used to improve the quality of supports and services.
These eLearning modules have been written in plain English and focus on the key complaints management requirements relevant to both support workers and managers.
If you are responsible for supervising staff or managing complaints, you should also complete the Managing Complaints for Managers module.
Important Disclaimer
This course is provided for information and educational purposes only. It is designed to increase your understanding of the topic and provide theoretical knowledge to support your professional development.
Upon successful completion, you will receive a Certificate of Completion. This certificate confirms that you have completed the learning content and any associated assessments within this course. It is not a formal qualification, nationally recognised certification, licence, or accreditation, and it does not, on its own, demonstrate practical competency or authorise you to perform workplace tasks.
This course provides the theoretical knowledge required to support safe manual handling practices. It is not a substitute for practical workplace training, supervised competency assessments, organisation-specific policies and procedures, or workplace-specific manual handling instruction.
Where practical skills are required, learners must complete any additional hands-on training, workplace induction, competency assessments, and ongoing supervision required by their employer or applicable legislation.
It is the responsibility of each learner and their employer to ensure that all work is carried out in accordance with current workplace policies, relevant legislation, applicable Australian Standards, and industry best practice.
By undertaking this course, you acknowledge and agree that the Certificate of Completion is evidence of participation only and should not be relied upon as proof of professional competence or eligibility to perform manual handling tasks without appropriate workplace training and assessment.
- Teacher: Admin User
Coercive control is a form of ongoing abuse where a person uses manipulation, intimidation, isolation, threats, or controlling behaviours to limit another person's independence, choices, and freedom. Unlike physical violence, coercive control is often subtle and develops over time, making it difficult to recognise. For people with disability, the risk can be even greater because the abusive behaviour may occur within relationships where they depend on others for care, support, or daily living.
This course provides support workers and carers with the knowledge and practical skills to recognise coercive control, understand how it affects people with disability, and respond appropriately. You will learn how controlling behaviours can be disguised as care, identify warning signs, understand the impact on a person's safety and wellbeing, and recognise situations where additional support or reporting may be required.
The course also explores the legal recognition of coercive control in New South Wales, including the responsibilities of disability support workers to identify concerns, protect participants, and follow appropriate reporting processes.
Important Disclaimer
This course is provided for information and educational purposes only. It is designed to increase your understanding of the topic and provide theoretical knowledge to support your professional development.
Upon successful completion, you will receive a Certificate of Completion. This certificate confirms that you have completed the learning content and any associated assessments within this course. It is not a formal qualification, nationally recognised certification, licence, or accreditation, and it does not, on its own, demonstrate practical competency or authorise you to perform workplace tasks.
This course provides the theoretical knowledge required to support safe manual handling practices. It is not a substitute for practical workplace training, supervised competency assessments, organisation-specific policies and procedures, or workplace-specific manual handling instruction.
Where practical skills are required, learners must complete any additional hands-on training, workplace induction, competency assessments, and ongoing supervision required by their employer or applicable legislation.
It is the responsibility of each learner and their employer to ensure that all work is carried out in accordance with current workplace policies, relevant legislation, applicable Australian Standards, and industry best practice.
By undertaking this course, you acknowledge and agree that the Certificate of Completion is evidence of participation only and should not be relied upon as proof of professional competence or eligibility to perform manual handling tasks without appropriate workplace training and assessment.
- Teacher: Admin User
This course provides practical, easy to understand guidance on incident management for frontline disability support workers. It is designed to help you recognise, respond to, document, and report incidents while protecting the safety, wellbeing, and rights of the people you support.
Working in the NDIS means every worker has a responsibility to identify risks, respond appropriately to incidents, and take action to prevent harm. This course explains these responsibilities in a clear and practical way, giving you the confidence to manage incidents safely and professionally in everyday support settings.
Throughout this course, you will learn how to identify different types of incidents, recognise the signs of abuse, neglect, violence, and exploitation, understand the difference between general and reportable incidents, respond appropriately when an incident occurs, and accurately document and report incidents in line with organisational and NDIS requirements.
Please note that this course discusses topics including abuse, neglect, violence, and other potentially distressing situations. While the content is presented professionally and respectfully, some learners may find these topics sensitive.
This course is suitable for support workers, support coordinators, team leaders, frontline managers, and anyone providing direct support to NDIS participants who wants to strengthen their knowledge of incident management and their responsibilities in creating safe, person centred supports.
Important Disclaimer
This course is provided for information and educational purposes only. It is designed to increase your understanding of the topic and provide theoretical knowledge to support your professional development.
Upon successful completion, you will receive a Certificate of Completion. This certificate confirms that you have completed the learning content and any associated assessments within this course. It is not a formal qualification, nationally recognised certification, licence, or accreditation, and it does not, on its own, demonstrate practical competency or authorise you to perform workplace tasks.
This course provides the theoretical knowledge required to support safe manual handling practices. It is not a substitute for practical workplace training, supervised competency assessments, organisation-specific policies and procedures, or workplace-specific manual handling instruction.
Where practical skills are required, learners must complete any additional hands-on training, workplace induction, competency assessments, and ongoing supervision required by their employer or applicable legislation.
It is the responsibility of each learner and their employer to ensure that all work is carried out in accordance with current workplace policies, relevant legislation, applicable Australian Standards, and industry best practice.
By undertaking this course, you acknowledge and agree that the Certificate of Completion is evidence of participation only and should not be relied upon as proof of professional competence or eligibility to perform manual handling tasks without appropriate workplace training and assessment.
- Teacher: Admin User
This short and practical training module helps Support Workers understand their responsibilities around protecting a participant’s privacy and confidential information while working within the NDIS. The course explains how to recognise private and sensitive information, when information can or cannot be shared, and the importance of maintaining a participant’s dignity and rights at all times.
Throughout the module, Support Workers are guided through real workplace examples and situations relevant to their role, helping them understand how to meet NDIS Standards, the Code of Conduct, and privacy legislation. Participants will also learn the circumstances where information may legally be shared without consent and how to handle sensitive information professionally and respectfully.
Designed for Support Workers who regularly access participant information, the course includes an online learning module, practical scenarios, and a certificate of completion. The training takes approximately 25 minutes to complete and provides clear, easy-to-understand guidance that can be applied directly in day-to-day support work.
Important Disclaimer
This course is provided for information and educational purposes only. It is designed to increase your understanding of the topic and provide theoretical knowledge to support your professional development.
Upon successful completion, you will receive a Certificate of Completion. This certificate confirms that you have completed the learning content and any associated assessments within this course. It is not a formal qualification, nationally recognised certification, licence, or accreditation, and it does not, on its own, demonstrate practical competency or authorise you to perform workplace tasks.
This course provides the theoretical knowledge required to support safe manual handling practices. It is not a substitute for practical workplace training, supervised competency assessments, organisation-specific policies and procedures, or workplace-specific manual handling instruction.
Where practical skills are required, learners must complete any additional hands-on training, workplace induction, competency assessments, and ongoing supervision required by their employer or applicable legislation.
It is the responsibility of each learner and their employer to ensure that all work is carried out in accordance with current workplace policies, relevant legislation, applicable Australian Standards, and industry best practice.
By undertaking this course, you acknowledge and agree that the Certificate of Completion is evidence of participation only and should not be relied upon as proof of professional competence or eligibility to perform manual handling tasks without appropriate workplace training and assessment.
- Teacher: Admin User
This course has been designed to help Support Workers develop practical skills that encourage independence, participation, and meaningful engagement for people with disability.
Every interaction presents an opportunity to support a person to build confidence, make choices, strengthen relationships, and take an active role in their own life. This course introduces practical approaches that help workers move beyond simply providing care and towards creating opportunities for genuine involvement in daily activities and decision making.
Through realistic examples and workplace scenarios, participants will learn how to identify opportunities for engagement, adapt support to individual needs, and encourage participation in ways that promote dignity, choice, inclusion, and personal achievement.
The course focuses on creating supportive environments where people can contribute to everyday tasks, develop new skills, connect with others, and exercise greater control over their lives at home and within their communities.
Interactive learning activities, reflective exercises, and knowledge checks are incorporated throughout the course to support understanding and encourage the practical application of skills within everyday support settings.
What You'll Learn
Participants will explore:
• The relationship between participation, independence, and quality of life
• The importance of meaningful engagement in everyday activities
• Person centred approaches that promote choice and control
• Practical strategies to support skill development and confidence
• Ways to encourage greater involvement in home, work, and community activities
• Techniques for adapting support to meet individual needs and abilities
• How everyday interactions can create opportunities for growth, learning, and inclusion
• Methods for reflecting on and improving support practices
Who This Course Is For
This course is suitable for Disability Support Workers, Community Support Workers, Residential Care Staff, Team Leaders, Support Coordinators, and anyone looking to strengthen their ability to support meaningful participation and independence for people with disability.
Important Disclaimer
This course is provided for information and educational purposes only. It is designed to increase your understanding of the topic and provide theoretical knowledge to support your professional development.
Upon successful completion, you will receive a Certificate of Completion. This certificate confirms that you have completed the learning content and any associated assessments within this course. It is not a formal qualification, nationally recognised certification, licence, or accreditation, and it does not, on its own, demonstrate practical competency or authorise you to perform workplace tasks.
This course provides the theoretical knowledge required to support safe manual handling practices. It is not a substitute for practical workplace training, supervised competency assessments, organisation-specific policies and procedures, or workplace-specific manual handling instruction.
Where practical skills are required, learners must complete any additional hands-on training, workplace induction, competency assessments, and ongoing supervision required by their employer or applicable legislation.
It is the responsibility of each learner and their employer to ensure that all work is carried out in accordance with current workplace policies, relevant legislation, applicable Australian Standards, and industry best practice.
By undertaking this course, you acknowledge and agree that the Certificate of Completion is evidence of participation only and should not be relied upon as proof of professional competence or eligibility to perform manual handling tasks without appropriate workplace training and assessment.
- Teacher: Admin User